Our Services
We are fully aware that we frequently deal with sensitive issues while recovering delinquent accounts. We always maintain a thoughtful, friendly, and courteous demeanour. Our goal is to recover the debt owed to you while also ensuring better business relationships and protecting our clients’ interests.
The underlying principle is that our clients have outsourced their accounts receivable operations to us in order to increase internal efficiencies, giving management more time to focus on meeting the needs of their clients. As a result, rather than being a debt collection firm, our goal is to become your collection partner by providing you with a stress-free way of collecting your outstanding account receivables, allowing clients to focus on core business activities.
Our commercial and consumer
debt collection services.
- Tele calling services
- Field collection
- Off-roles resource management.
- Handling NPA accounts for chronic settlement
- Legal Services
- We understand that many requirements are unique to individual businesses, and we are happy to discuss them
Our Process
We take a deliberate and methodical approach to resolving our clients’ issues rather than rushing to the courts and pursuing legal action. To this end, we focus on a case-by-case approach to analysis, evaluation, and assessment, keeping open lines of communication with those involved throughout the process. We don’t have to stick to a single method of collecting debts.
Despite the fact that each case is unique, our standard operating procedures are as follows.
• Categorize the cases based on the client’s needs in terms of DPD, principal amount,
geographical area, portfolio nature, and so on.
• Primary attendance by the telephony department to resolve the case
• Assigning cases to the relevant field team based on telephony feedback
• The field team will visit the customer either at his residence or at a convenient location
• Agrees on a settlement plan based on the contract with the client
• Tightly follows up on the feedback/PTP to secure the resolution target
• Updates the feedback/collection with the client on a regular basis
